Servicevilkår
Terms & Conditions
The legal name of the company is The Organic Company ApS. Founded by entrepreneur Joy Vasiljev in 2007. A private limited company (ApS).
ADDRESS
The Organic Company
Østersøvej 28A
2150 Nordhavn
Denmark
info@theorganiccompany.dk
+45 42 15 11 11
BANK DETAILS
Sparekassen Danmark
Østergade 15, DK-9760 Vrå
Account No.: 9070-1632009751
DK MobilePay: 10679
By placing an order on www.theorganiccompany.dk or www.theorganiccompany.com, you agree to be bound by these Terms & Conditions. Please read them carefully. The governing language of these Terms & Conditions is Danish. Throughout these Terms & Conditions, The Organic Company may be referred to as "we", "us", "our", or simply "The Organic Company".
ORDER PROCESS
Once you have selected one of our products in our webshop, choose the colour and/or size you wish to order. The selected products will be added to your shopping cart by clicking "Add to Cart".
You may continue shopping by adding more products to your cart or proceed to checkout by clicking "Checkout". Please review your order carefully before continuing.
When you click "Pay Now", you will be redirected to our payment provider to enter your payment details. Please ensure that all information is correct before completing your purchase.
Once your order has been placed, you will automatically be registered as a user of our website.
ORDER CONFIRMATION
After placing your order, you will receive an order confirmation by email. Please check that all details are correct.
All orders accepted by us will be confirmed by email once your products have been dispatched. You will receive this confirmation when your order has been completed.
COMPLETED ORDER CONFIRMATION
Your purchase only includes the products that have been confirmed in the completed order confirmation.
The order confirmation you receive by email also serves as your invoice. It is equivalent to the invoice displayed on the "Thank You for Your Order" page immediately after completing your purchase.
PAYMENT
Payment Methods
We accept:
- Visa
- Mastercard
- Maestro
- American Express
- PayPal
- Google Pay
- Apple Pay
- MobilePay
Reservation of Funds
When paying with an international payment card, the amount is reserved immediately. The funds remain reserved on your card or account until:
- We charge the payment when your order is shipped, or
- The reservation is released in accordance with your card issuer's policy.
For more information about the rules that apply to your specific card, please contact your card issuer.
We do not charge any card fees.
Please note that payments made via PayPal are not covered by the payment dispute scheme. Please refer to PayPal's own terms and conditions for further information.
Payment is only captured when your order is shipped.
If your order contains multiple items and one or more products cannot be shipped immediately, payment for those items will only be captured when they are dispatched.
OUT OF STOCK PRODUCTS
The Organic Company reserves the right to dispatch orders partially if one or more ordered products are temporarily out of stock.
In the event of delays, backorders or unavailable products, we will make every effort to inform you as quickly as possible by email or telephone and advise you of the available options.
PRODUCT INFORMATION
We strive to ensure that all product descriptions are as accurate as possible. However, we cannot guarantee that product descriptions or other content on this website are free from errors.
We make every effort to display product colours as accurately as possible. However, colours displayed on your screen may differ from the actual product due to your screen or printer settings, including contrast, brightness, saturation, screen type, and other display settings. Therefore, we cannot guarantee that your screen will display the exact colour of the product(s).
Product prices may change over time, and while we strive to minimise pricing errors, we reserve the right to change prices on our webshop at any time without prior notice. Price changes will not affect orders for which a completed order confirmation has already been issued.
The currency used on our website is Danish Kroner (DKK).
All prices include VAT at the rate applicable at the time your order is placed. VAT rates may vary in accordance with EU legislation or other applicable international laws.
Your order may be subject to VAT, import duties and/or taxes once it arrives in your country. All product prices displayed on our website exclude shipping costs. You can calculate the applicable shipping costs by selecting "View Shipping Costs" in your shopping cart.
SHIPPING & DELIVERY
DAO Parcel Shop - 30 kr.
DAO Private Delivery - 35 kr.
GLS Parcel Shop - 35 kr.
GLS Parcel Shop – Free (Orders over 450 kr.)
Your order will be shipped within 1-3 business days from the date the order was placed, and the estimated delivery time is 2-5 days.
Please note that we are unable to deliver to P.O. box addresses.
We ship orders worldwide, but please note our terms on local taxes and check your countries shipping price when checking out.
CANCELLATION
As a consumer, you have a 14-day right of withdrawal when you shop with us. The cancellation period expires 14 days after the day you receive your item.
If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part.
The period means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to info@theorganiccompany.dk or use the standard cancellation form, which you can find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without also notifying us.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order.
Please note that you will not receive a refund of the shipping costs if you cancel part of your purchase.
Returns
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the return of the package yourself, and you are liable if damage occurs during transport.
Condition of the item when you return it
If the item has lost value, and this is because you have used it in a way other than what was necessary to determine the nature, characteristics and the way it works, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back.
We recommend that you return the item in the original packaging. If the original packaging is missing, it may result in a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is depreciated, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your notification that you want to cancel the agreement.
We will refund the money using the same means of payment that you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that you have returned it.
System Transport A/S
Att.: The Organic Company
Kumlehusvej 1,
Port 56-58
4000 Roskilde
We only receive packages that are sent directly to the address.
Right of withdrawal on gift cards
As a private customer, you have a full right of withdrawal of 14 days from the day the gift card is received by e-mail. If you wish to exercise your right of withdrawal, you must contact us before the expiration of the withdrawal period by email at info@theorganiccompany.dk or use the standard withdrawal form.
Right of withdrawal
When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods. This means that you have a right of withdrawal for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation.
You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs.
The complaint should be sent to
The Organic Company
Østersøvej 28A
2150 Nordhavn
Denmark
info@theorganiccompany.dk
+45 42151111
We only accept packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem. We will evaluate any complaints individually.
When you wish to file a complaint, the first thing you should do is send us an email to info@theorganiccompany.dk containing a description and pictures of the problem. Please also attach a copy of the invoice. We ask that you complete this process before returning the product(s).
In cases where the complaint is justified, we will send you a return label via email.
RETURNS
Please return to:
System Transport A/S
Att.: The Organic Company
Kumlehusvej 1,
Port 56-58
4000 Roskilde
When returning an order, we encourage you to choose a carrier that can provide tracking and insurance. Please be sure to include a copy of your invoice.
EXCHANGE
Please note that The Organic Company does not exchange returned products, but only refunds the purchase. If you need a different product, please follow the return guide above and place a new order. Further questions can be asked by contacting info@theorganiccompany.dk.
Exact shipping prices are indicated at checkout and depend on the destination and weight of the products. Customers outside the EU may be required to pay customs and import fees when the order reaches its destination. These fees will be paid in full by the recipient of the package.
You will receive a link to track your order once your order has been shipped.
Uncollected packages
If you fail to pick up a package from the parcel shop and it is returned to us, you must pay the actual costs that the shipping company charges us for the return shipment. If you want the package to be resent, you must pay any new delivery costs.
COMPLAINTS
If you as a consumer want to complain about your purchase, you must contact info@theorganiccompany.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus.
In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,220 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 790. There is a fee to have the complaint processed.
When you shop at an e-labelled webshop, you can have your case processed by the e-label free of charge - regardless of the amount. Read more here.
If you live in Denmark and have shopped with a seller outside Denmark, but within the EU, Norway, Iceland or the UK, you can complain to Consumer Europe here.
If you live in another EU country, Norway or Iceland, you can contact the Consumer Europe office in the country in question.
Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
To:
The Organic Company
Østersøvej 28A
2150 Nordhavn
Denmark
info@theorganiccompany.dk
+45 42151111
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
________________________________________________________________________________
Ordered it: _______________________________
Received it: _______________________________
Name of the consumer: ________________________
Consumer's address: __________________________________________________
Consumer's signature: ____________________________ Date: _________________
(only if the content of the form is communicated on paper)
You can download our terms and conditions here
The terms and conditions were last updated on 17.06.2026